Problem Analysis and Decision Making

Problem Analysis and Decision-Making Technique PaperCingular piano tuner, the world?s largest telecommunication company, faces many another(prenominal) issues ranging form low employee morale, management support, and poor customer service. The problems with Cingular Wireless are shared by a large function of the employees including, Angela a team member of the rattling(prenominal) Managers. Although the pay and benefits are above average, the employees? morale is at an all time low. This radical will list and analyze deuce-ace alternatives and form the three alternatives choose the best solution and identify three shape of that choice.

The first alternative solution addressed by the Marvelous Managers for Cingular Wireless is implementing new and persuasive ideas to r all(prenominal) all quick supervisors and managers at the upper management to explore the company?s options as suggested. While analyzing Cingular?s current issues throughout each individual work center, it is noticeable that there is no co-operation almost the entire workplace; such issues affect customers as fountainhead as employees. These issues create a major impact on their productivity as a communication persistence, and their ability to throw a satisfactory performance level. Although, to show improvement the favored solution would suggest to create some type rotation at the management level in order to let everyone the opportunity to make a difference through his or her management skills.



Since Cingular became one of the most successful communications industry on the market; therefore, it is extremely important to use relevant sources to rotate their management team in a by the way manner if they are not producing good quality of work. In this case, preventive actions should take place, but as soon as possible because management may be losing total surmount of the workplace gradually. Practically, a company like Cingular does not let its reputation fall in jeopardy. Different managers from very several(predicate) areas may use very different...

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