Case Study: The Six Sigma Quality Initiative at Honeywell

HONEYWELL

The Organization

Honeywell International Inc. is a global company specializing in a number of technology-intensive businesses including aerospace, automotive, and control systems. The companys strengths include its satisfying brand name, self-aggrandizing market capitalization, and leadership in product research and development. make through a merger between AlliedSignals and Honeywell, Honeywell International created the sextuplet Sigma Plus (SSP) program, a quality program designed to watch its specific needs including its E-Business and less-explicit processes. In particular, the SSP program is a countrywide customer-focused quality program created by combining sixer Sigma, Malcolm Baldridge, and the European Foundation quality models.

Analysis

Honeywells primary challenge is to sustain the Six Sigma Plus program in a meaningful and advantageous way. There are several underlying factors that are vital to the success of the SSP program. Honeywell must be sensitive of these factors and act wherefore to ensure that the SSP program continues its momentum and remains relevant to the corporations strategical goals. These critical success factors include:

        Top management load and focus: Management must be clear and unmistakable in its support of initiatives. It must send a strong and consistent message to the organization, ensuring that its claims are backed by actions and sufficiently allocated resources.



Without the full support of top management the front-line supervisors and employees will non take ownership of the program, making the initiative unsustainable.

A common crusade for failure of new corporate initiatives is lack of or irreconcilable of support by top management. Insufficient allocation of resources leaves employees spoil and incapable of effectively implementing the program. It in like manner sends the message that the effort is not important to top management; rather it is simply other management buzz-word.

Diversion of top managements attention from an initiative can also occur as a natural response to troubles in the business environment. There...

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